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RingCX™ for Vodafone Business UC
with RingCentral

Deliver exceptional, personalised
customer experiences

Contact Centre Agent contact-centre-agent

Sales Representative sales-representative

Service Desk Teams service-desk-teams

Customer Service Manager customer-service-manager

Marketing Officers marketing-officers

IT Managers it-managers

Contact Centre Leader contact-centre-leader

Chief Information Officer (CIO) chief-information-officer

Chief Financial Officer (CFO) chief-financial-officer

Customers customers

Contact Centre Agent

Simplify and empower agent workflows

  • Unified Dashboard, It’s easier than ever for agents to answer customer queries efficiently.
  • Quicker handling times, as agents can interact beyond simple messaging by sharing their screen or initiating a quick video call. RingCX also uses intelligent routing, where calls are routed to the most appropriate agent based on expertise, ensuring faster resolution for complex issues.
  • Increase collaboration, as RingCX enables agents to access instant expertise across your workforce on a single interface with the Vodafone Business UC platform.
  • Increase agent productivity and lower customer wait times, as all digital and voice channels appear on single intuitive dashboard for agents to easily navigate.
  • Flexible working, as a cloud-based contact centre solution agents can work from anywhere, in the office, hybrid or remote.
  • Improve agent experience, providing an all-in-one platform built with simplicity at its core lowers agent’s stress, therefore improving job satisfaction whilst helping you keep your best agents.
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Agent illustration

Sales Representative

Maximise sales opportunities with seamless communication

  • Increase sales opportunities, with RingCX customers can easily contact sales through the channel of their choice. Sellers can quickly engage with technical experts to resolve questions on the first attempt.
  • Strengthen customer connections, RingCX allows sales individuals to manage multiple conversations simultaneously, reducing customer wait times. Customers with multiple queries can always have a productive conversation as sales can view their complete interaction history, eliminating the need to repeat an exchange.
  • Increase capacity, RingCX increases sales productivity by using integrated tools, pre-built scripts and much more, allowing sales to efficiently handle a wide customer base.
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sales-representative

Service Desk Teams

Streamline service queries for faster resolutions

  • Improve customer service, RingCX enables service workers to manage multiple customer interactions at once, reducing customer wait times.
  • Increase first time call resolution, for more complex service queries, RingCX empowers service workers to share their screen and video call customers.
  • Faster handling times, as service workers have instant access to expertise across your workforce when required. They work from a single Vodafone Business UC communication platform with the option for integrations into other business apps such as CRMs, streamlining workflows and processes.
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sevice-desk-team

Customer Service Manager

Empower your management to maximise team performance

  • Improve agent management, managers can efficiently supervise agents with a dedicated team activity dashboard, they are empowered to support in complex interactions with listening and barge in features.
  • Access to extensive analytics, with RingCX supervisors can track and report from the overall team performance down to agents’ individual interactions. Supervisors are equipped to make data driven decisions to boost performance. For example, areas for training to reduce handling time and agent capacity limits.
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customer-service-manager

Marketing Officers

Create a compelling, data-driven marketing strategy

  • Customer first marketing, with RingCX marketers can use your high-performing contact centre to differentiate your business in the market, they can effectively target customers valuing superior customer service.
  • Rich customer insights, gain valuable insights into your customers behaviour, attitudes, and opinions with over 250+ out of the box reports. Use this data to make informed decisions in your marketing strategy and enhance the effectiveness of your campaigns.
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marketing-officers

IT Managers

Simplify IT management effortlessly

  • Easier management, with over 250+ native integrations RingCX can easily integrate with your existing infrastructure. Working from one platform, it is easy for agents to communicate with back office colleagues using Vodafone Business UC.
  • Higher IT satisfaction, as RingCX is simple to manage with a user-friendly interface, user issues are reduced, and valuable IT time is freed up.
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it-managers

Contact Centre Leader

Enrich employee and customer experience for continued success

  • Streamline channel management, RingCX consolidates all digital and voice channels into one simple dashboard, providing customers one seamless experience no matter how they contact you. With intelligent routing certain queries can be immediately routed to the correct agent or team based on expertise, reducing transfer rates.
  • Improve customer service, RingCX will unlock higher customer satisfaction levels through achieving higher first-time call resolution, lowering wait times, producing higher call quality and providing a seamless omnichannel experience.
  • Resources and budget allocation, RingCX provides real-time insights and analytics to make better data driven decisions to boost your contact centre performance. This includes key areas for training, most popular digital channels, and common issues or frustrations found by customers.
  • Improve employee experience, RingCX equips workers with an intuitive all-in-one platform. Key features make agents everyday easier, including auto-call summary creation and scripts designed for common queries. RingCX provides higher job satisfaction for agents, reducing turnover and attracting leading talent.
  • Simple management, RingCX is effortless to manage with features like zero-code call flow design that removes the need for technical management teams.
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contact-centre-leader

Chief Information Officer (CIO)

Optimise technology management for efficient operations

  • Infrastructure integration, RingCX has 250+ native integrations ranging from CRM systems to Vodafone Business UC, ensuring collaboration across your workforce alongside a unified view of all customer interactions.
  • Security and compliance, RingCX maintains robust security measures, including end-to-end encryption and compliance with industry standards. Vodafone’s extensive coverage and high-speed connectivity further enhance this reliability, ensuring a consistently dependable and complaint service.
  • Supporting a flexible workforce, RingCX is a cloud-based contact centre solution that supports an office, hybrid and remote workforce securely.
  • Simple and scalable solution, RingCX is simple to deploy and easily scalable without compromising performance of your business.
  • Simple management, RingCX is effortless to manage with features like zero-code call flow design that removes the need for technical management teams.
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chief-information-officer

Chief Financial Officer (CFO)

Boost profits whilst cutting costs effectively

  • Reducing operational costs, RingCX offers a cost-effective solution with predictable license pricing. Also, RingCX increases productivity of staff allowing a smaller, efficient workforce.
  • Increase profit margins, RingCX provides a fast deployment that is easily scalable and integrates all communication and collaboration IT infrastructure on a single platform.
  • Access to real-time analytics, RingCX provides real-time insights and analytics to help make data-driven decisions like capital allocation.
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chief-financial-officer

Customers

Enjoy exceptional customer service anytime, anywhere

  • One seamless experience, with RingCX customers will receive the same experience regardless of how they contact you and which department they interact with.
  • Productive and fast interactions, as agents are equipped with a powerful platform customers will face lower wait times, faster call resolution and not having to repeat the interaction when recontacting.
  • An overall enhanced experience, with RingCX customers will receive a faster, higher quality experience when contacting you, improving brand perception and boosting customer loyalty.
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customers

Logistics

  • Improve service levels - RingCX provides dedicated dashboards to enhance managers visibility of agent activities, so they can allocate agents time more efficiently, enabling you to exceed your customer service level agreements (SLAs). Workers from across your business can effortlessly connect using the single communication platform VBUC to quickly resolve issues and achieve faster deliveries.
  • Increase visibility - RingCX has real-time reporting capabilities that enables you to make data-driven decisions to streamline operations. Increased agent visibility helps to identify bottlenecks and optimise workflows.
  • Consolidate systems - RingCX has 250+ native integrations, eliminating costly standalone tools whilst increasing cohesiveness of your separate departments, simplifying your overall operations. API integrations with CRM systems such as Salesforce and Zendesk are also available.
  • Enhance customer experience - RingCX delivers a seamless omnichannel experience with quicker resolution times and lower wait times, improving every customer interaction. Manage customer expectations easily with accurate delivery ETAs to achieve high CSAT.
  • Dynamic channel integration - Manage customer communications easily through multiple channels whether through voice, live chat or directly on your business application.
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logistics

Finance

  • Reduce wait times - RingCX possesses many capabilities such as pre-built scripts and native integrations to produce faster customer interactions, significantly reducing wait times.
  • Improve customer satisfaction - RingCX will unlock higher CSAT through achieving higher first-time call resolution, lowering wait times, producing higher call quality and providing a seamless omnichannel experience. All improving overall customer lifetime value and loyalty to your brand and financial services.
  • Dynamic channel integration - Efficiently manage customer communications across multiple channels, including voice, live chat, and social media.
  • Increase agent efficiency - As an intuitive all-in-one platform, RingCX helps agents manage their workload more effectively, reducing stress and improving job satisfaction, decreasing turnover of agents.
  • Scale with ease - The cloud-based nature of RingCX allows you to scale your operations easily and cost-effectively, adapting to increased demand without compromising performance and impacting cost.
  • Ultra-secure - Handle customer queries securely on voice and chat with PCI-complaint call recordings that are easily retrievable for audits.
  • Extremely compliant - RingCX ensures encryption of all calls, chats, and data transfers to meet regulatory requirements. For audit trails, RingCX tracks all activities for compliance and regulatory oversight.
  • Faster customer query resolution - Agents can exceed expectations by assisting customers with complex forms, such as loan applications, through co-browsing in a collaborative web session.
  • Intelligent routing - RingCX routes calls to the most appropriate agent based on expertise, ensuring faster resolution for complex issues like loans, mortgages, or investment advice.
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finance

Healthcare

  • Reduce wait times - RingCX possesses many capabilities such as pre-built scripts and native integrations to produce faster interactions, significantly reducing wait times for the next patient.
  • Improve patient satisfaction - With a seamless omnichannel experience and quicker resolution times, patient satisfaction scores can improve dramatically.
  • Dynamic channel integration - Manage patient communications easily through multiple channels whether through voice, live chat or directly on your business application.
  • Increase agent efficiency - As an intuitive all-in-one platform, RingCX helps agents manage their workload more effectively, reducing stress and improving job satisfaction, decreasing turnover of agents.
  • Increase patient visibility - RingCX pulls patient data from online medical records into a single interface, giving agents a 360-degree view of the patient’s history.
  • Intelligent routing - RingCX uses skill-based routing to ensure patients are directed to the right support team based on the nature of their inquiry (Appointments, Medication, Medical Claims or Clinical Questions). Higher priority queries can be identified and boosted to the front of queues, ensuring the most important requests are addressed first.
  • Scale with ease - The cloud-based nature of RingCX allows you to scale your operations easily, adapting to increased demand without compromising performance of your healthcare services.
  • Security and compliance - RingCX maintains robust security measures, including end-to-end encryption and compliance with industry standards including ISO 27001, HIPAA and GDPR.
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healthcare

Retail

  • Reduce wait times - RingCX includes pre-built scripts and native integrations that help speed up customer interactions and reduce wait times.
  • Improve customer satisfaction - RingCX will unlock higher CSAT through achieving higher first-time call resolution, lowering wait times, producing higher call quality and providing a seamless omnichannel experience.
  • Dynamic channel integration - Manage customer communications easily through multiple channels whether through voice, live chat, social media or directly on your business application.
  • Consolidate systems - With RingCX agents can access required end-to-end systems, such as API integrations with CRM systems, to provide swift resolutions for customer queries.
  • Increase agent efficiency - As an intuitive all-in-one platform, RingCX helps agents manage their workload more effectively, reducing stress and improving job satisfaction, decreasing turnover of agents.
  • Scale with ease - The cloud-based nature of RingCX allows you to easily scale your operations, adapting to increased demand in seasonal peaks without compromising performance.
  • Low-cost solution - By consolidating communications into a single platform, RingCX removes the need for multiple vendors, lowering your operational costs.
  • Increase sales efficiency - RingCX enables faster follow-ups and targeted campaigns to drive higher conversion rates.
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retail